SHIPPING & RETURNS

COVID

We are currently only shipping orders on Mondays, Wednesdays and Fridays. Please expect delays due to COVID.

Brexit

EU Customers - due to new export rules following Brexit we are still shipping to EU countries but not through our website.  If you would like to purchase something to be sent to an EU country please email us directly at info@campbellcole.co.uk with what you would like to order as well as the country you would like it sending to so we can create a bespoke quote for you.

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All orders are sent from Nottingham in the United Kingdom.

We usually send orders on the same day if they are placed before 13:00 (UK time). Orders placed after 13:00 will be dispatched on the next shipping day.

Where possible please enter a shipping address where someone will be able to receive the delivery as your parcel may require a signature. 

For International orders, we use local postal services for Standard shipping and couriers (usually DHL) for Express services. If you need your order quickly please use an Express service. Please note that you, the customer, will be responsible for paying any import fees that may arise at the delivery destination. Since Brexit, customers within the EU will also be liable for import fees.

The below shipping times are an estimate given by the courier companies we use, there are times when delays occur and your parcel may take longer to arrive.

If your country is not listed below, or if you have any queries regarding the shipping of your order, please contact us at info@campbellcole.co.uk or +44 (0) 797 624 8402.

 

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ZONE 1 :

United Kingdom, Guernsey, Isle of Man, Jersey

£3.00 : Economy for orders up to £99.99 ( 2 - 4 days : Royal Mail Tracked 48 )

£4.00 : Standard for orders up to £99.99 ( 1 - 2 days : Royal Mail Tracked 24 )

FREE : Standard & Economy for orders over £100

£8.00 : Express ( 1 day : Special Delivery Guaranteed, next day by 4pm incl. Saturday deliveries )

 

ZONE 2 :

Monaco, Norway, United States

£5.00 : Standard ( approx. 3 - 15 working days )

£20.00 : Express for orders up to £99.99 ( 1 - 3 working days )

£10.00 : Express for orders over £100 ( 1 - 3 working days )

£5.00 : Express for orders over £140 ( 1 - 3 working days )


ZONE 3 :

Canada*, Indonesia, Switzerland

£5.00 : Standard ( approx. 3 - 15 working days ) Due to COVID-19 please expect delays

£25.00 : Express for orders up to £99.99 ( 1 - 4 working days )

£15.00 : Express for orders over £100 ( 1 - 4 working days )

£5.00 : Express for orders over £140 ( 1 - 4 working days )

* There are quite often delays with parcels going through customs in Canada so please expect a slightly longer delivery time.

 

ZONE 4 :

Australia, China, Hong Kong, Iceland, Japan, Mexico, Philippines, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam

£6.00 : Standard ( approx. 3 - 20 working days ) Due to COVID-19 please expect delays

£30.00 : Express for orders up to £99.99 ( 1 - 4 working days )

£20.00 : Express for orders over £100 ( 1 - 4 working days )

£10.00 : Express for orders over £140 ( 1 - 4 working days )

 

ZONE 5 :

Albania, Andorra, Brazil, Colombia, Egypt, India, Israel, Kuwait, Macao, Malaysia, Malta, New Zealand, Russia, San Marino, Saudi Arabia, Serbia, South Africa, Taiwan, Ukraine

£6.00 : Standard ( approx. 3 - 20 working days ) Due to COVID-19 please expect delays

£40.00 : Express for orders up to £99.99 ( 1 - 5 working days )

£30.00 : Express for orders over £100 ( 1 - 5 working days )

£20.00 : Express for orders over £140 ( 1 - 5 working days )


If your country does not appear in Zones 1 - 5, please contact us so we can add it to the list.

 

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CUSTOMS & TAX

Orders from outside the UK may be subject to import fees upon entry to the recipient's country. The customer will need to pay these in order to receive the goods.

Please note that Campbell Cole is not responsible for any delays caused by customs clearance.

 

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RETURNS

If you are not completely satisfied with your purchase or have simply changed your mind, you can return any unused items within 14 days of receipt. Please note that we are not able to refund shipping charges or cover the cost of returning your order.

How to return your order:

    1. Email info@campbellcole.co.uk with your order number and reason for return and we will reply with a returns address label.

    2. Attach the returns address label to the parcel. Return the product(s) in original condition complete with brand packaging using a fully tracked and insured delivery service of your choice. Email any tracking information to us.

    3. Following satisfactory inspection of your returned items we will issue a refund for the goods.

      Please ensure you package the item in a suitable way to avoid any third party damage. Products that are returned to us remain your responsibility until they have been received and a refund / exchange cannot be given until this point.