If you are not completely satisfied with your purchase or have simply changed your mind, you can return an item within 14 days of receipt.
** We are extending the time you can return products during the Christmas season. Please notify us before 31 December if you would like to exchange or return a Christmas gift. Please note, we are on holiday during this period but shall be checking our emails daily. **
How to return your order:
- Email firstname.lastname@example.org with your order number and reason for return and we will reply with our returns address.
- Return the product(s) in original condition complete with brand packaging using a fully tracked and insured delivery service. Please mark the parcel 'RETURNED GOODS'.
- Following satisfactory inspection of your returned items we will issue a refund for the goods.
Please ensure you package the item in a suitable way to avoid any third party damage. Products that are returned to us remain your responsibility until they have been received and a refund / exchange cannot be given until this point. Please note that we are not able to refund return shipping costs.