SHIPPING & RETURNS

We are unable to ship orders between 18 - 23 August.  Orders placed during these dates will be shipped on Friday 24 August.

We usually send orders on the same day if they are placed before 1pm, Monday to Friday. Orders placed after 1pm will be dispatched the next working day. 

Please note, we are a small team and there are times when we are not able to post your order on the same day.  If you need your order urgently, please contact us before checkout and we will advise when it will be sent.

For shipping, we use Royal Mail, UPS and DHL. All parcels require a signature on delivery.  Once your parcel has been sent, you will receive an email with a link to your tracking number.

If your country is not listed below, or if you have any queries regarding the shipping of your order, please contact us at info@campbellcole.co.uk or +44 (0) 797 624 8402.

 

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ZONE 1 :

United Kingdom, Jersey, Guernsey, Isle of Man

Standard : £3.00 ( 1 - 4 working days : Royal Mail 1st Class Signed For )

Express : £7.50 ( 1 - 2 working days : Royal Mail Special Delivery 1pm )

 

ZONE 2 :

France, Germany, Italy, Ireland, Luxembourg, Monaco, Netherlands

Standard : £5.00 ( 3 - 10 working days )

Express : £22.00 ( 1 - 4 working days )

 

ZONE 3 :

Austria, Belgium, Czech Republic, Denmark, Poland, Portugal, Spain, Sweden

Standard : £5.00 ( 3 - 10 working days )

Express : £27.00 ( 1 - 4 working days )

 

ZONE 4 :

Australia, Canada*, Finland, Greece, Hong Kong, Hungary, Japan, Mexico**, Norway, Philippines, Singapore, South Korea, Switzerland, Thailand, United Arab Emirates, USA

Standard : £5.00 ( 3 - 15 working days )

Express : £40.00 ( 1 - 4 working days )

* there are currently delays for parcels going through customs in Canada and it is very likely to take longer than the usual shipping times.  Royal Mail have advised us that it can take up to 15 - 20 days longer than usual.  This is beyond our control and we appreciate your patience while waiting for parcels.  If you live in Canada and you need your products urgently, we request that you do not place an order.

**we are unable to provide a tracked service to Mexico with standard shipping but your parcel will still require a signature upon delivery.

 

ZONE 5 :

Albania, Andorra, Croatia, Estonia, India, Israel, Kuwait, Latvia, Lithuania, Malaysia, Malta, New Zealand, Romania, Russia, San Marino, Saudi Arabia, Taiwan, Ukraine

Standard : £6.00 ( 3 - 15 working days )

Express : £50.00 ( 1 - 5 working days )

 

If your country does not appear in Zones 1 - 5, please contact us so we can add it to the list.

The above shipping times are an estimate given by the courier companies we use, there are times when delays occur and your parcel may take a little longer to arrive.

 

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CUSTOMS & TAX

Orders from outside the EU may be subject to import fees on delivery.

Please note that Campbell Cole are not responsible for any delays caused by customs clearance.

 

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RETURNS

If you are not completely satisfied with your purchase or have simply changed your mind, you can return an item within 14 days of receipt.

How to return your order:

  1. Email info@campbellcole.co.uk with your order number and reason for return and we will reply with our returns address.
  2. Return the product(s) in original condition complete with brand packaging using a fully tracked and insured delivery service. Please mark the parcel 'RETURNED GOODS'.
  3. Following satisfactory inspection of your returned items we will issue a refund for the goods.

Please ensure you package the item in a suitable way to avoid any third party damage. Products that are returned to us remain your responsibility until they have been received and a refund / exchange cannot be given until this point. Please note that we are not able to refund shipping charges or cover the cost of returning your order.