SHIPPING & RETURNS

We are unable to ship orders on the following days:

Thursday 13 December

Monday 24 - Thursday 27 December

Orders received on the above dates will be shipped the following day. Apologies for any inconvenience.

We usually send orders on the same day if they are placed before 2pm, Monday to Friday. Orders placed after 2pm will be dispatched the next working day. 

Please note, we are a small team and there are times when we are not able to post your order on the same day.  If you need your order urgently, please contact us before checkout and we will advise when it will be sent.

Most parcels require a signature on delivery, so where possible please enter a shipping address where someone will be able to receive the delivery.  Once your parcel has been sent, you will receive an email with a link to your tracking number.

If your country is not listed below, or if you have any queries regarding the shipping of your order, please contact us at info@campbellcole.co.uk or +44 (0) 797 624 8402.

 

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ZONE 1 :

United Kingdom, Guernsey, Isle of Man, Jersey

Standard : £3.00 ( 1 - 3 working days : Royal Mail 1st Class Signed For, UK Mail Next Day )

Express : £7.50 ( Next working day : Royal Mail Special Delivery 1pm, UK Mail by 12pm )

Free Express Shipping on orders over £100 use code MERRYUK at the checkout

 

ZONE 2 :

Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, United States

Standard : £5.00 ( 3 - 10 working days )

Express : £20.00 ( 1 - 3 working days )

Free Express Shipping on orders over £150 use code MERRYXMAS at the checkout

 

 

ZONE 3 :

Austria, Canada, Czech Republic, Denmark, Indonesia, Italy, Norway, Poland, Portugal, Spain, Sweden

Standard : £5.00 ( 3 - 10 working days )

Express : £25.00 ( 1 - 4 working days )

Free Express Shipping on orders over £150 use code MERRYXMAS at the checkout

 

ZONE 4 :

Australia, Finland, Greece, Hong Kong, Hungary, Japan, Mexico**, Philippines, Singapore, South Korea, Switzerland, Thailand, United Arab Emirates

Standard : £5.00 ( 3 - 15 working days )

Express : £40.00 ( 1 - 4 working days )

Free Express Shipping on orders over £150 use code MERRYXMAS at the checkout

**we are unable to provide a tracked service with standard shipping but your parcel will still require a signature upon delivery.

 

ZONE 5 :

Albania, Andorra, Brazil, Croatia, Estonia, India, Israel, Kuwait, Latvia, Lithuania, Malaysia, Malta, New Zealand, Romania, Russia, San Marino, Saudi Arabia, Taiwan**, Ukraine

Standard : £6.00 ( 3 - 15 working days )

Express : £50.00 ( 1 - 5 working days )

Free Express Shipping on orders over £150 use code MERRYXMAS at the checkout

**we are unable to provide a tracked service with standard shipping but your parcel will still require a signature upon delivery.

 

If your country does not appear in Zones 1 - 5, please contact us so we can add it to the list.

The above shipping times are an estimate given by the courier companies we use, there are times when delays occur and your parcel may take a little longer to arrive.

 

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CUSTOMS & TAX

Orders from outside the EU may be subject to import fees on delivery.

Please note that Campbell Cole are not responsible for any delays caused by customs clearance.

 

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RETURNS

Extended returns for Christmas gifts: all orders placed on or after 23 November 2018 can be returned until 11 January 2019.

If you are not completely satisfied with your purchase or have simply changed your mind, you can return an item within 14 days of receipt.

How to return your order:

  1. Email info@campbellcole.co.uk with your order number and reason for return and we will reply with our returns address.
  2. Return the product(s) in original condition complete with brand packaging using a fully tracked and insured delivery service. Please mark the parcel 'RETURNED GOODS'.
  3. Following satisfactory inspection of your returned items we will issue a refund for the goods.

Please ensure you package the item in a suitable way to avoid any third party damage. Products that are returned to us remain your responsibility until they have been received and a refund / exchange cannot be given until this point. Please note that we are not able to refund shipping charges or cover the cost of returning your order.